1. Returns:

• • Hygiene Products: Due to health and safety concerns, no returns are accepted for used or opened 2Chamber P2 respirator masks.

• • Damaged or Defective Masks: If you receive a damaged or defective mask, please contact us within 3 business days of receiving your order. We will require photographic evidence of the damage.

• • Incorrect Orders: If you receive an incorrect order, please contact us within 3 business days of receiving your order. We will arrange for the return of the incorrect item and shipment of the correct item.

2. Refunds:

• • Damaged or Defective Masks: If a refund is approved for a damaged or defective mask, we will refund the full purchase price, including shipping costs.

• • Incorrect Orders: If a refund is approved for an incorrect order, we will refund the full purchase price of the incorrect item and cover the return shipping costs.

• • Other Circumstances: Refunds will not be issued in other circumstances, such as:
    
    • • Change of mind
    • • Incorrectly ordered size or quantity
    • • Masks not fitting properly (fit testing is recommended)
    • • Masks not meeting personal expectations

3. Return Process:

• • If a return is approved, we will provide you with a return shipping label.

• • You are responsible for ensuring the safe and secure return of the item(s) to our designated return address.

• • Once we receive the returned item(s), we will process your refund within 3 business days.

4. Contact Us:

For any questions or concerns regarding our Refund and Returns Policy, please contact us at:

• • Email: enquiries@pongracgroup.com.au

• • Phone: 0415 842 871

Disclaimer: This Refund and Returns Policy may be subject to change without prior notice.