PONGRAC GROUP PTY LTD
 Consumer Data Privacy Policy

Effective Date:  7/01/25

This Consumer Data Privacy Policy (“Policy”) explains how [Your Company Name] (“we,” “us,” or “our”) collects, uses, shares, and protects the personal information of our consumers (“you,” “your”).

1. Information We Collect

We may collect various types of personal information from you, including:

  • Contact Information: Name, email address, phone number, mailing address. 
  • Demographic Information: Date of birth, gender, location.
  • Financial Information: Credit card information, billing address.
  • Purchase History: Products or services purchased, order history, transaction details.
  • Content Information: User-generated content (e.g., reviews, comments, photos), messages sent through our platforms.

2. How We Collect Information

We collect information from you in several ways, including:

  • Directly from you: When you provide information to us through our website, mobile applications, or by other means (e.g., phone, email, in-person).
  • Automatically: When you use our website or mobile applications, we may automatically collect certain information about your device and how you interact with our services.
  • From third parties: We may receive information about you from third parties, such as social media platforms, data providers, and advertising networks.

3. How We Use Information

We may use your personal information for various purposes, including:

  • Providing and improving our services: To provide you with the products and services you request, to personalize your experience, to improve our website and applications, and to develop new products and services.
  • Communicating with you: To send you promotional materials, newsletters, and other communications.
  • Processing transactions: To process your orders, payments, and refunds.
  • Protecting our rights and interests: To prevent fraud, enforce our terms and conditions, and comply with legal obligations.
  • Analysing and improving our business: To analyse trends, understand user behavior, and improve our business operations.

4. Sharing of Information

We may share your personal information with:

  • Affiliated companies: Companies within our corporate family.
  • Service providers: Third-party companies that provide services to us, such as payment processors, shipping providers, and customer service providers.
  • Business partners: Companies with whom we collaborate to offer products or services.
  • Law enforcement and other authorities: To comply with legal requests and to protect our rights and the rights of others.
  • Other third parties: With your consent or as otherwise permitted by law.

5. Data Security

We take reasonable measures to protect your personal information from unauthorised access, use, and disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure.

6. Your Rights

You may have certain rights regarding your personal information, including the right to:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of any inaccurate or incomplete personal information.
  • Erasure: Request deletion of your personal information in certain circumstances.  
  • Restriction: Request restriction of processing of your personal information in certain circumstances.
  • Data portability: Request a copy of your personal information in a portable format.
  • Object: Object to the processing of your personal information in certain circumstances.

7. Children’s Privacy

Our services are not intended for children under the age of eighteen. We do not knowingly collect personal information from children under this age.

8. Changes to This Policy

We may update this Policy from time to time. We will notify you of any material changes by posting the updated Policy on our website and, if necessary, by other means.  

9. Contact Us

If you have any questions about this Policy, please contact us at enquiries@pongracgroup.com.au